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SHIPPING & DELIVERY
Free Shipping:
We offer Free Standard Delivery across the United States for all products.
Delivery Time:
- Standard Items: Please allow 8-15 business days for delivery (includes 3-5 days processing + 5-10 days shipping).
- Furniture / Special Orders: Large items typically take 8-12 weeks to arrive.
Order Tracking: You will receive a tracking number via email once your order has been shipped.
Damaged or Incorrect Item?
Please inspect your order upon reception. Contact us within 48 hours at [email protected] if the item is defective, damaged, or if you receive the wrong item.
Returns & Refunds
- 15-Day Return Window: You have 15 days from the delivery date to request a return.
- Eligibility: To be eligible for a refund, items must be unused, unwashed, and in the original packaging.
Return Shipping:
- Defective/Wrong Item: Hovamo covers the return shipping cost.
- Change of Mind: The customer is responsible for the return shipping fees.
- How to Initiate: Please contact us at [email protected] with your order number and photos (if damaged) to start the process.
- The mug cup with Christmas theme, the material is ceramic and wood. The package was taken up by plastic foam, security and also protect the cup.
- Special process for the mug that, can see the logo from the inside of the mug.
- Anti-slip handle, can save hot water.
PRODUCT SPECIFICATIONS:
- Material: Ceramic
- Color: Blue
- Volume: 300ml
- Weight: 350g
