Return & Refund Policy

At Hovamo, our priority is your satisfaction with every purchase. We understand that sometimes returns are necessary, which is why we offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 21 days of delivery.

To start a return, please contact us at [email protected] with your order number and the reason for the return.

Once your return request is approved, you will receive instructions on how and send your package to 1001 S. Main St. # 2388, Kalispell, MT 59901, United States. Please do not send your item(s) back without receiving return authorization from our customer service team.

Customers are responsible for the shipping costs associated with returning item(s). Shipping costs are non-refundable.

To ensure a smooth return process, please package the items securely and include all original packaging and accessories. We recommend using a trackable and insured shipping method to protect against loss or damage during transit.

Once we receive your return, we will inspect the items to ensure that they are in their original condition. If the items are in their original condition, we will issue a refund to your original payment method. Refunds may take up to 9-10 days to process, depending on your payment method.

Eligibility for returns and refunds:

  • If the product you receive is not as described, such as differences in design, size, or material compared to what was ordered, you are eligible for a return or refund.
  • If the product is not delivered or if the product does not match the original description, you can request a refund.

Conditions for returning products:

  • To be eligible for a return, items must not be used or washed.
  • Products that have been altered in any way from their original condition are not eligible for a return.
  • Items must be returned with their original tags still attached.
  • Returns will not be accepted if the item differs from the original state due to reasons not caused by us.
  • Items that are damaged, altered, or not in their original condition may not be eligible for a return.

Please note that the following items are not eligible for return:

  • Personalized or customized items
  • Clearance items

In the event that we are unable to provide you with a replacement item, we will issue a refund to your original payment method, including any applicable shipping fees. If you choose to return the item, we will provide you with a return shipping label.

Please note that we do not offer direct exchanges at this time. Instead, if you would like to exchange an item, you will need to initiate a return and place a new order for the desired item. Shipping fees are non-refundable, but if you received free shipping on your order, we will deduct the cost of shipping from your refund amount.

In the event that we are unable to provide you with a replacement item, we will issue a refund to your original payment method, including any applicable shipping fees. If you choose to return the item, we will provide you with a return shipping label.

If you have any questions or concerns regarding our return policy or the status of your return, please do not hesitate to contact our customer service team at [email protected].