Return & Refund Policy

If you are not entirely happy with your order, we are here to help.

1. Return Window

You have 15 calendar days from the date your order was marked as “Delivered” by the shipping carrier to request a return.

If 15 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, unwashed, and in the same condition that you received it.

• Packaging: It must be in the original packaging with all tags, instructions, and accessories included.

• Proof of Purchase: A receipt or order number is required to complete your return.

Non-returnable items:

• Gift cards.

• Downloadable software products.

• Customized or personalized items.

• Items marked as “Final Sale” or “Clearance”.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at [email protected] with the subject line “Return Request – [Your Order #]”.

2. Provide Details: In the email, please include your order number, the reason for the return, and photos of the item (if applicable).

3. Approval: Our team will review your request. If approved, we will send you a Return Authorization and instructions on where to send your package.

   • Please do not send your purchase back to the manufacturer or to us without contacting us first.

4. Return Shipping Costs

• Defective or Wrong Item: If the return is due to our error (you received an incorrect or defective item), Hovamo will provide a prepaid shipping label or cover the return shipping costs.

• Change of Mind: If you are returning an item because you changed your mind, ordered the wrong size/color, or no longer need it, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds (If Applicable)

Once your return is received and inspected at our warehouse:

1. We will send you an email to notify you that we have received your returned item.

2. We will also notify you of the approval or rejection of your refund based on the item’s condition.

3. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your bank.

Note: Original shipping fees (if any) are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. For a different item/variant, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

8. Contact Information:

• Email: [email protected]

• Phone: [Insert Phone Number if available]

• Address: 1001 S. Main St. # 2388, Kalispell, MT 59901

• Business Hours: Mon – Fri / 8:00 AM – 5:00 PM