Shipping Policy

Most of our products have shipping and delivery timelines mentioned directly on the product page. If specific shipping details are not listed on the product page, the following policy applies.

1. Shipping Costs

We offer Free Delivery across the United States for all products. The price you see is the price you pay. There are no hidden shipping fees for standard delivery within the USA.

2. Shipping & Processing Times

We strive to get your order to you as quickly as possible. Please note that the total delivery time includes both the processing time and the shipping time.

• Processing Time: All orders require 3-5 business days for processing, quality check, and packaging before shipment.

• Standard Shipping Time: Once shipped, delivery typically takes 5-10 business days, depending on your location and the shipping carrier.

• Total Estimated Delivery: Please allow 8-15 business days to receive your order.

• Special Orders (e.g., Furniture): Larger items or special furniture orders may have different timelines (typically 8-12 weeks) and will be noted on the product page.

• Delays: Shipping times may be longer during holiday seasons or due to severe weather conditions.

3. Delivery Service – Room of Choice with Assembly

For eligible large furniture items, we offer a specialized delivery service that includes:

• Delivery: Moving the product to your designated room of choice.

• Unboxing: Opening furniture cartons.

• Assembly: Assembling the furniture according to the manufacturer’s instructions.

• Packaging: Placing empty boxes and packaging materials in your garage or a designated trash area.

Important Terms & Conditions for Assembly Service:

• Access Requirements: Customers are responsible for ensuring doorways, hallways, and staircases are wide enough for the furniture. If items cannot fit due to space limitations, Hovamo is not responsible for refunding delivery or assembly charges.

• Assembly Oversight: The customer (or an authorized representative) must be present to oversee the process and ensure correct placement.

• Liability: While we take great care, Hovamo is not liable for damage to walls, floors, or fixtures during the moving process. Please secure fragile items before our team arrives.

• Debris Removal: Our team will place packaging in your designated area but does not provide haul-away or disposal services.

4. Damaged, Lost, or Incorrect Items

We take great care in packing your orders, but we understand that issues can sometimes occur during transit.

• Damaged or Defective Items: If your item arrives damaged or broken, please contact us at [email protected] within 48 hours of delivery. You must include:

  • Your order number.

  • Clear photos of the damaged item and the packaging.

  • We will arrange a replacement or refund after reviewing the case.

• Lost Packages:

  • Lost in Transit: If the tracking information shows no movement for an extended period, please contact us. We will work with the carrier to locate it. If deemed lost by the carrier, we will send a replacement or issue a refund.

  • Marked “Delivered” but Not Received: If tracking shows “Delivered” but you have not received it, please check your surroundings and neighbors first. Hovamo is not liable for package theft or errors made by the carrier after the package is marked as delivered to the correct address.

• Incorrect Items Received: If you receive an item different from what you ordered, please email us immediately with a photo of the item received. We will cover the return shipping cost and send you the correct item as soon as possible.

5. Contact Us

If you have any questions regarding your order or this policy, please contact our support team:

• Email: [email protected]

• Address: 1001 S. Main St. # 2388, Kalispell, MT 59901

• Business Hours: Monday – Friday / 8:00 AM – 5:00 PM